ACCESSORY CARE TIPS

Store your jewelry separately in soft pouches or boxes so the pieces don’t scratch each other. 

Keep silver and gold in a plastic baggie for preservation.

Keep your jewelry away from dust, which can be damaging to the stones, pearls, etc.

RETURN & EXCHANGE POLICY

The ARC Boutique offers returns for store credit ONLY.  You have 3 days after your purchase is delivered to request a return authorization (see email address below) and a store credit will be issued, less shipping costs. Requests for returns received beyond 3 days of delivery of an order will not be accepted and the sale will be considered final; no refunds or price adjustments will be made on any item.  If there is an error with your order the ARC assumes responsibility and will offer a refund, less shipping costs.  Please email us for any order errors as soon as your order is received.

Your store credit will be in the form of a coupon.  Once your return has been received, you will be sent an email with the coupon details, pending the returned items have been received in the same condition they were sent.  The coupon will be available for use immediately. 

ALL SALE AND / OR DISCOUNTED ITEMS ARE CONSIDEREND FINAL SALE; PLEASE CONSIDER THIS PRIOR TO YOUR PURCHASE.

All apparel must have original tags intact and both apparel and accessories must have no signs of wear in order to return them. You will not be issued a store credit if an item is returned to us worn.

PRE-ORDERS

Pre-Ordered items are items reserved with an estimated shipping date (3 weeks estimated) and are treated as all other purchases. Estimated shipping dates are ESTIMATED and may change depending on the vendor.  You will be notified as soon as the ARC is informed of the shipping date.  All pre-orders MUST be paid in full at the time of reservation.  Customers will be notified via email when their item(s) are ready to ship. 

DAMAGED ITEMS

We work hard to assure that all of our items are perfect for our customers.  If by any chance you have received an item with any sort of damage or misprint, please feel free to contact us immediately using the below contact form. After 7 days, the ARC no longer assumes the responsibility of any damages on merchandise.

SHIPPING & DELIVERY

At this time The ARC Boutique ships merchandise to locations within the United States.  Purchased items will be shipped within 5 to 7 business days after the date of purchase (weekends excluded). This does not apply to Pre-orders, which will have an estimated shipping date.  Holiday delivery will most likely be delayed up to 3 business days.

Please TEXT 708-803-2721 for OVERNIGHT SHIPPING requests.

Next day shipping is available upon requests for an additional charge. Orders must be made by 2PM CT to be shipped overnight.  Because there is no signature required upon delivery, the customer is fully responsible for any lost, missing or stolen packages and no refunds will be issued.

COVID 19 UPDATE: There may be shipping delays due to the current Covid-19 pandemic.  We are processing orders in a manner that ensures safety for all involved parties.  Please note that the shipping companies are also experiencing delays, including USPS, our primary shipping source.  We appreciate your patience as we get through these uncertain times.

Please contact us at customercare@thearcboutique.com for return authorization, as well as any questions or concerns.